Dealing With Difficult Clients - 8: Being More Assertive (Steps 1-2)

Title: Being More Assertive (Steps 1-2)

Running time: 1:42

Description: This lesson looks at the first two steps to being assertive with difficult customers: shelve feelings and suspend all judgement.

• Dealing With Difficult Clients - Intermediate
  7: Vital Verbals
  Duration: 0:57
  Rating: 5 - Views: 4442
• Dealing With Difficult Clients - Intermediate
  9: Being More Assertive (St...
  Duration: 1:47
  Rating: 5 - Views: 4597

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