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Title: Analyzing Poor Performers
Running time: 22:42
Description: If every one of your employees does 100% of their job-up to standard-100% of the time, then you don't need this course. However, surveys from supervisors show that even they estimate that no more than half their people regularly do all their job well every day and, more importantly, that they don't know what to do about it. This class teaches managers how to diagnose performance problems using the simple Can Do/Will Do Grid. From that analysis, a plan emerges to improve performance from every employee-or to decide it is time to find someone new for the job.
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