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Title: Conflict Management: Unavoidable Truths
Running time: 4:44
Description: Dealing with upset customers and co-workers is one of the most difficult things we do. Our natural reaction is to fight back and defend ourselves, yet that rarely resolves the problem. In this first program of a four-part series on Conflict Management, learn the unavoidable truths that you must accept in dealing with conflict-truths that often run counter to how you most often react.
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