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Title: Quality Customer Service: Phone Calls
Running time: 7:40
Description: Put yourself in the seat of a customer. Why do they call your office? What would the reasons be? Well, it's faster and more convenient to call than get in the car and drive there. They may have an urgent problem and cannot wait for a visit. Perhaps they need information quickly. Or the person is comparison shopping and is interested in product, price or service information. No matter what the reason is, it's important to have good customer service skills on the phone. Watch this course to learn more.
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