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Title: Feedback: Surveys: Response Formats
Running time: 8:06
Description: Welcome to our continuing series on using feedback to improve your business and our little mini-series on surveys. We're in program number three. If you haven't watched the first two we strongly recommend you do. We're building a survey point by point. So we started out with decisions, we looked at satisfaction items, now we're looking at response format how you're going to score that survey.
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